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203 - Hero Blog

07.02.2024

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3 Min Read

Are you ever down due to maintenance?

Are you ever down due to maintenance?
0:40

We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable. If we decide to take our system down to perform such an upgrade we will:

  • Provide at least 7 days advanced notice via email notification to the technical contact for your account; or
  • Perform the maintenance on weekend, most likely on a Saturday afternoon or evening Pacific time
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