203 - Hero Blog

12.09.2024

|

FAQ

|

Customer-FAQs

|

3 Min Read

Do you disable service for non-payment?

Do you disable service for non-payment?
0:11

We reserve the right to discontinue service due to non-payment, but we will make a commercially reasonable effort to contact a customer before disabling their production access to our services.

Back
18 - Content Group

Other Question Frequently Asked

00 - Spacing
08 - Featured Blog Post
Placeholder

05.31.2024

|

FAQ

|

Customer-FAQs

|

3

How do I check my Account status?

You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

Placeholder

05.31.2024

|

FAQ

|

Customer-FAQs

|

3

How do I upgrade my subscription?

You can upgrade your subscription at any time by contacting our Customer Success Team.

Placeholder

05.31.2024

|

FAQ

|

Customer-FAQs

|

3

What payment options do you offer?

Major credit cards and corporate billing.

Placeholder

05.31.2024

|

FAQs

|

Stocks and ETFs

|

1

When will historical prices be updated from a stock split on a given date?

The historical prices will be adjusted historically from the ex-date of the corporate action.

Placeholder

05.31.2024

|

FAQ

|

Customer-FAQs

|

3

What happens if I exceed my paid hit volume?

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

Placeholder

05.31.2024

|

Customer-FAQs

|

FAQs

|

3

What Support Plans do you offer?

QUODD offers three support options.

Placeholder

05.31.2024

|

FAQs

|

Corporate Actions

|

1

Does QUODD offer company distributions data?

Both cash and stock dividends are included in the QUODD Global Corporate Actions API.

Placeholder

05.31.2024

|

FAQs

|

Stocks and ETFs

|

1

What are the trading hours for BATS Exchange?

Click the available links to learn more about when the trading hours for BATS Exchange are.

Placeholder

05.31.2024

|

FAQs

|

Stocks and ETFs

|

1

Does QUODD provide exchange-traded products (ETPs) data?

Yes, QUODD provides data on exchange-traded products.

Placeholder

05.31.2024

|

FAQs

|

Stocks and ETFs

|

1

What are the NASDAQ Stock Market trading hours?

The NASDAQ Stock Market trades from 9:30 AM to 4:00 PM EST. NASDAQLastSale data covers the normal session's open, high, low, and last prices, while volume includes both pre- and post-trading activity as per NASDAQ guidelines.

Placeholder

05.31.2024

|

Products

|

FAQs

|

1

At what time are mutual fund NAVs available?

NASDAQ MFDS Real Time: Before midnight NASDAQ MFDS Delayed: After midnight NASDAQ MFDS End of Day: 24 hours delayed

Placeholder

05.31.2024

|

FAQs

|

Stocks and ETFs

|

1

Why is the volume on BATS (CBOE) lower than other exchanges?

The volume on BATS is lower than other exchanges because the BATS volume reflects the volume of trades performed only on BATS, and does not reflect trades executed on other venues.

00 - Spacing
18 - Content Group
00 - Spacing