203 - Hero Blog

12.19.2024

FAQ

Customer-FAQs

3 Min Read

How do I check my Account status?

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You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount. If you are not logged in, you will be asked to do so and will be redirected to the My Account page.

You can do the following under your account:

Change your password
Manage your API authentication tokens
Manage your payment methods (update credit cards, etc)
Check your subscription or free trial status (subscription levels, usage, etc)

Your subscription renewal process is defined in your agreement. Most likely (and unless defined otherwise):

Your agreement is a one-year agreement
Your agreement will automatically renew for successive renewal terms of the same period as the initial agreement
Your agreement will automatically renew unless you notify us in writing 30 days prior to the end of the term of the agreement
Please refer to your agreement for details, or contact Support at customersuccess@xignite.com for assistance.

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What payment options do you offer?

Major credit cards and corporate billing.

05.31.2024

FAQ

Customer-FAQs

What happens if I exceed my paid hit volume?

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

05.31.2024

FAQ

Customer-FAQs

How do I upgrade my subscription?

You can upgrade your subscription at any time by contacting our Customer Success Team.

05.31.2024

FAQ

Customer-FAQs

Do you disable service for non-payment?

QUODD can discontinue service due to non-payment. Will contact customer before doing so.

05.31.2024

FAQ

There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.

05.30.2024

FAQ

Equity+ Installation Instructions

First install Java to be able to Equity+.

05.31.2024

Customer-FAQs

FAQs

What Support Plans do you offer?

QUODD offers three support options.

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18 - Content Group

More Resources

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How do I check my Account status?

Other Question Frequently Asked

What payment options do you offer?

What happens if I exceed my paid hit volume?

How do I upgrade my subscription?

Do you disable service for non-payment?

How do I add IP addresses to my account?

Where does the QUODD FX rates data come from?

What is the cause of an HTTP 403 Error?

What is your API availability?

Does QUODD offer a free market data API trial?

What is the cause of an HTTP 500 Error?

Equity+ Installation Instructions

What Support Plans do you offer?