You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount. If you are not logged in, you will be asked to do so and will be redirected to the My Account page.
You can do the following under your account:
- Change your password
- Manage your API authentication tokens
- Manage your payment methods (update credit cards, etc)
- Check your subscription or free trial status (subscription levels, usage, etc)
Your subscription renewal process is defined in your agreement. Most likely (and unless defined otherwise):
- Your agreement is a one-year agreement
- Your agreement will automatically renew for successive renewal terms of the same period as the initial agreement
- Your agreement will automatically renew unless you notify us in writing 30 days prior to the end of the term of the agreement
- Please refer to your agreement for details, or contact Support at customersuccess@xignite.com for assistance.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my account?
05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.
05.30.2024
|FAQ
|3
Where does the QUODD FX rates data come from?
The Global Currencies API provides spot exchange rates. QUODD integrates FX rate data from multiple leading data providers including ...
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 500 Error?
There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 403 Error?
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQs
|General-Help
|3
What is your API availability?
QUODD targets 99.9% availability.
06.03.2024
|Crypto & FX
|FAQ
|3
How often are QUODD forex rates data refreshed?
The Global Currencies API provides real-time forex data which is updated in true real-time as new quotes are issued by market participants.
05.31.2024
|Products
|FAQs
|1
Are the treasury rate figures published in QUODD Money Markets and Rates yields or discount rates?
The figures provided for Treasury Rates of all maturities are yields
05.31.2024
|FAQs
|Free Trial
|1
Does QUODD offer a free market data API trial?
Yes, QUODD offers a free market data API trial.